he444 Privacy Policy

Introduction

he444 ("we", "us", "our") is committed to protecting the personal information of every player who uses our online casino and sports betting platform. This Privacy Policy sets out how he444 collects, processes, stores, and protects personal data in connection with the operation of the he444 platform accessible at he444.club. This policy applies to all users of the platform, regardless of the device or network used to access the site.

By creating an account, making a deposit, or otherwise using the he444 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any aspect of this policy, you should not use the he444 platform.

1. What Personal Data We Collect

he444 collects personal data that is necessary to provide a safe, compliant, and enjoyable platform experience. The categories of personal data we collect include the following.

2. How We Use Your Personal Data

he444 uses personal data only for the purposes described in this policy. We do not use your data for any purpose that is incompatible with these stated purposes. The primary purposes for which we process personal data are as follows.

• Account creation and management: to register your account, verify your identity, maintain your account settings, and provide you with access to all platform features.
• Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, to record all financial transactions, and to comply with anti-money-laundering obligations.
• Legal and regulatory compliance: to verify player age (21+ requirement), conduct KYC checks, fulfil AML obligations, and respond to lawful requests from regulatory or law enforcement authorities.
• Platform security and fraud prevention: to detect, investigate, and prevent fraudulent activity, account abuse, money laundering, and other prohibited activities on the platform.
• Customer support: to respond to your enquiries, resolve complaints, provide account assistance, and communicate service-related updates that affect your account.
• Responsible gaming: to monitor gaming activity for signs of problem gambling and to implement deposit limits, self-exclusion requests, or cooling-off periods when requested by the player or required by our responsible gaming obligations.

3. Legal Basis for Processing

he444 processes personal data on the following legal bases. At least one legal basis applies to each processing activity described in this policy.

• Contract performance: processing is necessary to provide you with the services you have requested by registering an account and using the he444 platform.
• Legal obligation: processing is required to comply with applicable legal and regulatory requirements, including age verification, KYC, and AML obligations.
• Legitimate interests: processing is necessary for the purposes of fraud prevention, platform security, and the responsible gaming obligations that protect both players and the integrity of the platform.
• Consent: where processing is based on your consent — for example, for optional marketing communications — you may withdraw your consent at any time by contacting customer support.

4. Sharing Your Personal Data

he444 does not sell, rent, or trade personal data to third parties for commercial purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for each stated purpose.

• Payment service providers: we share financial data with bKash, Nagad, Rocket, Upay, and banking partners solely for the purpose of processing your deposit and withdrawal transactions. These providers are bound by their own data protection obligations.
• Game and technology providers: game providers such as Pragmatic Play, Evolution Gaming, Ezugi, and other licensed studios may receive limited technical and gaming activity data to enable game functionality and audit game outcomes.
• Regulatory and law enforcement authorities: he444 may disclose personal data to relevant governmental or regulatory authorities where required by law, court order, or regulatory mandate. We will notify affected players of any such disclosure where legally permitted to do so.
• Professional advisers: legal, financial, and compliance advisers engaged by he444 may access personal data on a need-to-know basis and are subject to professional confidentiality obligations.

5. Payment Data and Financial Privacy

he444 processes payment data — including mobile wallet identifiers for bKash, Nagad, and Rocket — exclusively for the purpose of facilitating BDT deposits and withdrawals. Full payment credentials are not stored on he444 servers beyond the minimum period required to confirm a transaction. Payment data is transmitted over encrypted connections at all times.

he444 implements AML controls and may screen financial transactions against watchlists maintained by relevant authorities. Where a transaction triggers an AML flag, additional verification may be required before the transaction is processed or funds are released. Players subject to enhanced due diligence will be notified where this is legally permissible.

6. Cookies and Similar Tracking Technologies

he444 uses cookies and similar technologies to maintain your session, remember your preferences, and collect analytics data to improve the platform. Cookies are small text files stored on your device when you access the platform. The following categories of cookies are used on he444.

• Essential cookies: strictly necessary for the platform to function. These cookies manage your login session, maintain your account state, and enable secure payment flows. They cannot be disabled without impairing platform functionality.
• Functional cookies: used to remember your language preference, display settings, and other customisations so that the platform behaves consistently across sessions.
• Analytics cookies: used to collect aggregated, anonymised data about how players interact with the platform — such as pages visited, session duration, and feature usage — to help us identify improvements and fix performance issues.

Most mobile browsers allow you to control cookie settings through your browser preferences. Disabling essential cookies will affect your ability to log in and use the platform. Disabling analytics cookies will not affect your ability to play games or make transactions.

7. Data Security

he444 implements industry-standard technical and organisational security measures to protect personal data against unauthorised access, loss, destruction, or alteration. All data transmitted between your device and the he444 platform is encrypted using SSL/TLS protocols. Sensitive data stored on he444 servers — including identity documents and financial records — is encrypted at rest using current encryption standards.

Access to personal data within he444 is restricted to personnel who require it to perform their professional duties. All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training. he444 conducts periodic security reviews to identify and address vulnerabilities in its systems and processes.

8. Data Retention

he444 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention period required by applicable law. Account data is retained for the duration of the account relationship and for a minimum of five years following account closure, in order to comply with financial record-keeping and AML obligations.

Identity verification documents provided during KYC are retained for a minimum of five years following the date of verification or account closure, whichever is later. Gaming activity logs are retained for a minimum of three years to support dispute resolution and regulatory audits. Players may request information about the specific retention periods applicable to their data by contacting customer support.

9. Your Data Rights

As a user of the he444 platform, you have the following rights in respect of your personal data. To exercise any of these rights, please contact customer support using the details provided at the end of this policy. he444 will respond to all valid rights requests within 30 days of receipt.

• 👁️

  Right of Access

  You have the right to request a copy of the personal data that he444 holds about you, along with information about how it is being processed.

• ✏️

  Right to Rectification

  You have the right to request that inaccurate or incomplete personal data held by he444 be corrected or completed without undue delay.

• 🗑️

  Right to Erasure

  You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations that prevent immediate deletion.

• ⏸️

  Right to Restrict Processing

  You have the right to request that he444 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to its processing.

• 📦

  Right to Data Portability

  Where processing is based on your consent or contract performance, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.

10. Children and Underage Players

The he444 platform is strictly intended for adults aged 21 and above. he444 does not knowingly collect personal data from individuals under the age of 21. If he444 becomes aware that personal data has been collected from a person under 21, that data will be deleted as soon as practicable and the associated account will be closed. Parents or guardians who believe that a minor may have registered on the he444 platform should contact customer support immediately at [email protected] so that the matter can be investigated and resolved promptly.

11. Changes to This Privacy Policy

he444 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. Where changes are material, he444 will notify registered players through the platform or via registered contact details before the revised policy takes effect. The date at the top of this policy indicates when it was most recently updated. Continued use of the platform following any update to this policy constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how he444 has handled your personal data, please contact our customer support team. All privacy requests will be acknowledged within 24 hours and resolved within 30 days.

Email: [email protected]